Operational Technology and Technology Readiness for Retail

Operational Technology and Technology Readiness for Retail

This two day lecture series aims to explore and examine the role of technology readiness in the retail industry as well as Business to Consumer and Business to Business models. Nowadays, technology has penetrated into the retail industry, where with the existence of this technology, consumers are made easier in shopping and consumers can get the benefits other than getting a product. Retail has undergone digital transformation involving almost every business function. Being multi-channel has become a norm as opposed to a differentiating factor. However, now the competitive edge lies in data science and an insights-led approach to stay relevant.

This presentation is focussed on gaining insights and understanding on the current status of the Operational Technology and Technology Readiness for Retail as well as the steps required to get ready for it and counsel on preparation for adopting said technologies.

Course Outcome

By the end of this course, the learner should have a clear understanding of the following topics:

• The retail arena
• Technologies in use
• Technology trends in retail
• Infrastructural requirements
• Operational requirements
• Implementation Techniques
• Various models
• Governing bodies
• Career impact

Prerequisite

• Internet connection
• Web browser
• Zoom or Webex
• Webcam and Microphone
• Basic understanding of how the internet works

Timing and Schedule

This is a two day course spanning 7 x 2 = 14 hours inclusive of two 15 minute breaks each day complying with HRDCorp’s requirements.

Course Outline

1. Introduction
   1. Technology in the retail arena
   2. Evolution
   3. Gauge
   4. TRI
2. Consumer Technology Trends
   1. Vertical Trends
   2. F&B
   3. Travel
   4. Real Estate
   5. Finance & Insurance
   6. Health
   7. Media & Entertainment
   8. Mobility & Energy
   9. Horizontal Trends
3. Retail Technology Trends
   1. E-Commerce
   2. Social Commerce
   3. Marketplaces
   4. FMCG
   5. Fashion
   6. Automotive
   7. Healthcare
   8. Entertainment
   9. Home & Furnishings
   10. Gaming
   11. E-Learning
4. Impact of the Pandemic in Retail
   1. Grocery stores
   2. Clothing stores
   3. Convenience stores
   4. E-commerce platforms or websites
   5. home furnishing stores
   6. Restaurants
   7. Departmental stores
   8. Supermarket
   9. Mobile Phone outlet·
   10. FMCG selling stores
   11. Electronics
5. Retail Operations and Preparedness
   1. Increasing technological complexity
   2. Enhancing the customer experience
   3. Multi-location management
   4. Technology decision-making
   5. Rising operational expenditures
6. Optimizing Retail Operations
   1. Delivery Shortcomings
   2. Meeting Consumers’ Evolving Omnichannel Expectations
   3. Enabling More Accurate Inventory Counts and Increasing Workflow Efficiency
   4. Visibility for Retail Agility
7. Conclusion
   1. Overview
   2. Summary
   3. Q/A