FA-0773Others

Retail Technology Readiness and Operations

Assess adoption, customer experience and operational preparedness

Introduction

Why this course

Examine technology adoption in retail and related business-to-consumer and business-to-business models. This lecture-based course considers customer readiness, digital channels and operational requirements to support informed technology decisions and implementation planning.

Learning outcomes

Describe retail technologies, adoption trends and customer readiness.
Compare digital retail models and relevant cross-sector examples.
Identify infrastructure, operating cost, implementation and governance considerations.
Discuss effects on customer experience, multi-location operations, inventory and careers.

Prerequisites

Basic understanding of the internet and access to a web browser.

Training outline

6 modules

01Module 1 — Retail technology and readiness3 topics

Technology evolution in retail and ways to gauge readiness.
Introduction to the Technology Readiness Index (TRI) and customer attitudes to adoption.
Retail models, infrastructure and implementation considerations.

02Module 2 — Consumer technology contexts9 topics

Vertical Trends
F&B
Travel
Real Estate
Finance & Insurance
Health
Media & Entertainment
Mobility & Energy
Horizontal Trends

03Module 3 — Retail channels and sectors11 topics

E-Commerce
Social Commerce
Marketplaces
FMCG
Fashion
Automotive
Healthcare
Entertainment
Home & Furnishings
Gaming
E-Learning

04Module 4 — Pandemic-era change as a case study11 topics

Grocery stores
Clothing stores
Convenience stores
E-commerce platforms or websites
home furnishing stores
Restaurants
Departmental stores
Supermarket
Mobile phone outlets
FMCG selling stores
Electronics

Examine pandemic-era shifts as historical examples; distinguish them from the current conditions of a particular retailer.

05Module 5 — Operational preparedness5 topics

Increasing technological complexity
Enhancing the customer experience
Multi-location management
Technology decision-making
Rising operational expenditures

Discuss relevant governing bodies and career implications without assuming a specific jurisdiction or regulatory approval.

06Module 6 — Improve retail operations4 topics

Delivery Shortcomings
Meeting Consumers’ Evolving Omnichannel Expectations
Enabling More Accurate Inventory Counts and Increasing Workflow Efficiency
Visibility for Retail Agility

Review the main adoption considerations and operational trade-offs.
Summary and questions.

A programme built around your team.

Share your training goals and requirements.